Mercnus Warranty Policy
At Mercnus, we offer a complimentary 1-year warranty from the date of purchase against any tarnishing on all our jewellery pieces. Rest assured, our jewellery is 100% safe to wear in water.
How to Claim the Warranty
To make a warranty claim, please follow these steps:
- Take a photo and video of the tarnished item.
- Email the evidence along with your order number to Mercnus0555@gmail.com.
- Self-ship the product to our official address and share the courier details, including the AWB number, with us via email.
Shipping Address:
Mercnus,
3/5 Old Rejoinder Nagar,
New Delhi – 110060
Once we receive the product, our team will conduct a thorough quality inspection. If the issue falls under our warranty policy, we will repair the item and ship it back to you free of charge. Please note that Mercnus reserves full discretion regarding warranty claims.
What is Not Covered Under Warranty?
The following are excluded from our warranty coverage:
- Damage or breakage of jewellery when not in Mercnus's possession.
- Jewellery resized or altered by a third party.
- Issues caused by improper use or handling of the product.
- Faults that were known or communicated at the time of purchase.
- Detached zirconia crystals due to mishandling.
- Loss of jewellery, general wear and tear, or improper storage.
- Items from the Sea of Foliage Collection, as they are handcrafted from pure silver without rhodium coating.
Jewellery Care Tips
To maintain the beauty and longevity of your jewellery, please follow these care tips:
- Wipe your jewellery regularly to keep it clean.
- Avoid polishing plated jewellery, as it can damage the plating.
- Do not store jewellery near heat sources such as vents, windowsills, or inside cars.
- Store each piece individually in cloth pouches, boxes, or tissue paper to prevent scratches. Let chains dangle outside storage bags to avoid tangling.
- For plated jewellery, lightly clean with a soft cotton cloth.
- Prevent tarnishing by keeping your jewellery away from substances like perfumes, deodorants, detergents, oils, nail polish, nail polish remover, and chlorine.
Thank you for choosing Mercnus, where quality and care go hand in hand!