Terms & Conditions
Please read these Terms & Conditions carefully before using this website. By accessing and using this website, you explicitly agree to comply with these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, we advise you not to use this website.
These Terms & Conditions form a legally binding agreement for all users, whether you visit the website without making a purchase (“users/guests”) or register and transact on the website (“customers/members”).
General Terms
Cash on Delivery (COD):
- COD is available only for orders placed through our website. Orders made via Instagram or WhatsApp are not eligible for COD.
Communication Response Time:
- If you are unable to contact us, please email us at Mercnus0555@gmail.com or leave a message on Instagram/WhatsApp. Allow 24–48 hours for a response.
Order Delivery Timeline:
- Orders typically require 12–15 business days for delivery. Delivery estimates are calculated from the date of order placement.
- Once dispatched, orders cannot be redirected to another address.
Damaged Packaging:
- If you notice that the packaging is tampered with or damaged, please refuse delivery. Ensure you record a video and take clear photographs of the package before reporting the issue.
Returns Policy
Non-Personalised Jewellery:
- If non-personalised jewellery is received in a damaged condition, the return request must be placed within 2 days of delivery. Requests made after this timeframe will not be entertained.
- Customers returning products will bear a return shipping charge of ₹200.
Return Conditions:
- The product must be unused, in its original packaging, and include all original tags and the invoice. Returns that do not meet these conditions will not be processed.
- If possible, the product will be repaired and returned to you. If the issue cannot be fixed, store credit will be provided.
Personalised Products:
- Personalised jewellery is non-returnable, except in cases where the product is damaged or defective.
Privacy Policy Agreement
By accepting this Privacy Policy, you authorise Mercnus to collect, store, and use the information you provide on this website or any future native mobile application.
By using this website or mobile applications, you signify your agreement with the terms of this Privacy Policy.
Policy Updates
Mercnus reserves the right to modify, update, add, or remove portions of these Terms & Conditions or the Privacy Policy at its sole discretion, without prior notice. Any changes will be reflected on this website.
By continuing to use our services, you acknowledge and agree to these updates.
Thank you for shopping with Mercnus!